Unused, unworn items in original condition may be returned within 7 days of delivery for a refund of the item price. Original shipping is not refunded. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item.
Items made specifically for you cannot be returned or refunded. This includes:
If an item arrives damaged, faulty, or is not what you ordered — including a custom item that does not match the preview you approved — we will replace it or refund it in full. Contact support@reellegends.app within 7 days of delivery with your order number and a photo of the problem.
Email support@reellegends.app with your order number and the reason for the return. We will confirm the return address before you send anything back. Items sent back without contacting us first may not be refunded.
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Orders can be cancelled before they ship. Custom items cannot be cancelled once production has started. Contact us as soon as possible.
Angler Pro, Pro/Guide and Tournament Manager subscriptions are not refundable. If you choose not to renew, your access continues until the end of the period you have already paid for, and then ends.
